The Spanish version of the Internal Regulations, the Cancellation Policies, Legal Notice and Privacy Policy are the only valid and current version of this document. Any translated version is provided only to make the Spanish version easier to read and understand. Any translated version is not legally binding and cannot replace the original version. In case of disagreement or conflict, the legal agreements and policies in Spanish will prevail at all times.
In compliance with Spanish Law 34/2002 on Information Society Services and Electronic Commerce, we hereby inform you that this website, with the domain www.madridcito.com, is owned by MADRIDCITO, S.L., hereinafter referred to as MADRIDCITO, with Spanish Tax Identification Number (CIF) B87258869, registered with the Commercial Registry on 10 April 2015, Volume 33361, Folio 23, Sheet M-600476, and with its registered office at C/ Dos Hermanas, 3, 3º D, 28012 Madrid, Spain.
For any enquiries or proposals, please contact us by email at info@madridcito.com or by telephone on +34 910 521 544.
Any person accessing this website assumes the role of user and agrees to strictly observe and comply with the provisions set out herein, as well as with any other applicable legal provisions.
MADRIDCITO reserves the right to deny or restrict a user’s use of and/or access to the website in the event of non-compliance with these general terms and conditions, without the user being entitled to receive any compensation or damages as a result.
USER OBLIGATIONS
The user is fully responsible for maintaining the confidentiality and proper safekeeping of the passwords provided to access the contracted services and must prevent unauthorised third parties from accessing them.
The user declares and guarantees that the information requested and provided is true, complete and accurate. The user also agrees to notify MADRIDCITO as soon as possible of any changes affecting such information, in order to avoid any problems that may arise if the service provider holds incorrect or outdated information.
REPORTING INCIDENTS
In the event of an incident or enquiry, you may contact us by email at info@madridcito.com or through the WhatsApp Business application on +34 910 521 544.
RIGHT OF WITHDRAWAL
The right of withdrawal is the user’s right to cancel a contract in certain circumstances without having to justify the decision or incur any penalty.
Pursuant to Article 103(l) of Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users and other supplementary laws, the right of withdrawal shall not apply to contracts relating to the provision of accommodation services for purposes other than residential use, the transport of goods, vehicle rental services, catering or services related to leisure activities, where the contracts provide for a specific date or period of performance.
The user shall be subject to the booking and cancellation conditions specified and accepted when contracting the services.
INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
The website’s content, programming, editing, compilation and all other elements necessary for its operation, including its designs, logos, text and/or graphics, are owned by MADRIDCITO, without limitation, unless MADRIDCITO holds the corresponding licence or express authorisation from their respective authors.
All content on the website is duly protected by intellectual and industrial property legislation and, where applicable, registered with the corresponding public registries.
Regardless of the purpose for which it may be intended, the total or partial reproduction, use, exploitation, distribution or commercialisation of any content requires MADRIDCITO’s prior written authorisation in all cases. Any use that has not been previously authorised shall be considered a serious infringement of the author’s intellectual or industrial property rights.
Any designs, logos, text and/or graphics that do not belong to MADRIDCITO but may appear on the website belong to their respective owners, who shall be responsible for any possible dispute that may arise in relation to them.
MADRIDCITO must expressly authorise any third party wishing to link directly to content on the website. In all other cases, links must redirect users to the main website at www.madridcito.com.
MADRIDCITO acknowledges the corresponding intellectual and industrial property rights of their respective owners. The mere mention or appearance of such content on the website does not imply the existence of any rights or liability on the part of MADRIDCITO, nor does it imply endorsement, sponsorship or recommendation.
Any observations concerning possible infringements of intellectual or industrial property rights, or concerning any of the website’s content, may be submitted by email to info@madridcito.com.
DISCLAIMER OF LIABILITY
MADRIDCITO shall not be held responsible for information or content stored, including but not limited to, forums, chats, blog generators, comments or any other medium that allows users to publish content independently on the MADRIDCITO website and/or in spaces made available by intermediary service providers.
MADRIDCITO shall cooperate actively with users, public authorities and law enforcement agencies in removing or, where appropriate, blocking any content that may affect or contravene national or international legislation, third-party rights, morality or public order.
Should a user believe that the website contains any content that may fall within these categories, the user is requested to notify the website administrator immediately.
This website has been reviewed and tested to ensure that it operates correctly. In principle, its proper operation can be guaranteed 24 hours a day, 365 days a year. Nevertheless, MADRIDCITO cannot rule out the possibility of programming errors or circumstances of force majeure, natural disasters, strikes or similar events that may make access to the website impossible.
- Use of Cookies
This website uses technical cookies to perform certain functions that are considered essential for the website’s proper operation and display.
The website may also use cookies to facilitate browsing and provide a more personalised and efficient service, as well as statistical tools to collect data concerning the use of the website.
For further information, please consult our Cookie Policy.
- Linking Policy
The website may redirect users to content hosted on third-party websites. As MADRIDCITO cannot always control the content published by third parties on their respective websites, it accepts no responsibility for such content.
In all cases, MADRIDCITO shall immediately remove any content that may contravene national or international legislation, morality or public order. It shall also immediately remove the link or redirection to the relevant website and report the content in question to the competent authorities.
DATA PROTECTION
In order to use or access certain MADRIDCITO services and/or content, users may be required to complete certain registration forms that necessarily involve providing personal data.
MADRIDCITO shall process such data in accordance with the purposes and under the conditions specified in each case.
By completing and submitting any form included on the website or the corresponding platform, the user acknowledges and expressly authorises MADRIDCITO to collect and, where applicable, automatically process the personal data requested, in accordance with the purposes and under the conditions specified in each case.
MADRIDCITO has adopted and shall continue to adopt all technical and organisational security measures required under current legislation and the quality standards applicable within the industry, in order to ensure the highest possible level of security and confidentiality of communications.
For further information, please consult our Privacy Policy.
AMENDMENT AND DURATION OF THESE TERMS AND CONDITIONS
MADRIDCITO reserves the right to modify any information appearing on the website without being required to provide prior notice or inform users of such changes. Publication of the amended information on the MADRIDCITO website shall be considered sufficient notice.
These terms and conditions shall remain valid for as long as they are displayed on the website and shall continue to apply until they are duly amended or replaced by other published terms and conditions.
ENQUIRIES, SUGGESTIONS AND COMPLAINTS
Users may submit comments concerning the services provided through the following email address:
Users are also informed that the European Commission provides a voluntary European Online Dispute Resolution platform for resolving disputes online, available at the following address:
APPLICABLE LAW AND JURISDICTION
The relationship between MADRIDCITO and the user shall be governed by current Spanish legislation.
Any dispute shall be submitted to the courts and tribunals of the city of Madrid, Spain.
Text updated in May 2022.