Cancellation policies
CANCELLATION CONDITIONS VARY BASED ON THE NUMBER OF NIGHTS AND NUMBER OF ROOMS RESERVED:
RESERVATIONS OF A ROOM IN STAYS OF:
- FROM 1 TO 3 NIGHTS
Notice 3 days before arrival date.
FREE CANCELATION
Outside this period, 50% of the total stay will be charged.
and in case of NO SHOW 100% of the total stay.
- FROM 4 TO 6 NIGHTS
Notice 8 days before arrival date.
FREE CANCELATION
Notice 7 to 4 days before arrival date.
PENALTY OF 50% OF THE TOTAL AMOUNT OF THE RESERVATION
3 day notice before arrival date and no show
PENALTY OF 100% OF THE TOTAL AMOUNT OF THE RESERVATION
- FROM 7 NIGHTS ONWARDS
(A NON-REFUNDABLE ADVANCE OF 20% OF THE TOTAL AMOUNT WILL BE REQUESTED TO GUARANTEE THE RESERVATION AND BANK CARD DATA)
Notice 30 to 16 days before arrival date.
NON-REFUNDABLE ADVANCE + 30% OF THE TOTAL AMOUNT
15 days notice before arrival date and no show
NON-REFUNDABLE ADVANCE + 80% OF THE TOTAL AMOUNT
RESERVATION OF 2 OR MORE ROOMS. (INCLUDING RESERVATIONS MADE ON PLATFORMS (BOOKING, EXPEDIA, AIRBNB, ETC))
(A NON-REFUNDABLE ADVANCE OF 20% OF THE TOTAL AMOUNT WILL BE REQUESTED TO GUARANTEE THE RESERVATION AND BANK CARD DATA)
Notice 30 to 16 days before arrival date.
NON-REFUNDABLE ADVANCE + 30% OF THE TOTAL AMOUNT
15 days notice before arrival date and no show
NON-REFUNDABLE ADVANCE + 80% OF THE TOTAL AMOUNT
MODIFICATIONS IN STAYS IN PROGRESS
STAYS OF 2 TO 14 NIGHTS AND/OR MORE THAN 2 ROOMS
The entire stay will be charged.
STAYS MORE THAN 15 NIGHTS AND/OR MORE THAN 2 ROOMS
Notice must be given within the first 3 days of stay and 50% of the stay will be charged